We want to thank you for your assistance and suggestions regarding the ongoing humidity problem that has plagued our house for the past several years. We have tried everything from sump pumpms to installing multiple air ventilators in the foundation all around the house. Each step was taken with much expense and zero results in solving the problem.
Since we purchased the Aprilaire Dehumidifier you suggested to us, we are more than pleased with the reduction of the humidity levels in our house including the upstairs. We have seen the humidity levels stabilize in the 48% to 54% range. We no longer feel the dampness in the carpets, furniture etc. that we were experiencing prior to this installation. It is also great pleasure to walk in the door and the airin the house longer smell as though we are living in a basement or cave. We can not say enough good things about this product and would highly recommend that anyone suffering from the humidity problems that we have tried to correct in various ways for so long seriously consider installing the Aprilaire Dehumidifier.
Once again we would like to thank you and your staff for the professional and prompt manner in the way you handled the sale and installation. It is such a rare thing to find a company and personnel who take pride in their work, show up for the appointment on time and conduct themselves in such a professional and efficient manner these days. It is always a pleasure doing business with your company.
Sincerely,
D. Walker
Birmingham 35226
Thanks for the expeditious / professional manner in which you’ve handeled both the installation of my home generator, as well as the maintanence of my air conditioning system. Every Technician that came out was proficient, extremely well mannered, and respectful of my property.
Please extend a special thanks to both Bill’s for their concern and hard work.
Yours in Christ,
T. Harris
Birmingham 35242
Just wanted to send you a note of thanks and appreciation for Mike land’s exceptional customer service efforts. On Saturday, May 11th, I observed a pool of water condensing around the base of our heating and cooling unit and pipes were freezing up. I contacted Capital heating and cooling about the problem and Mike Land called me back with several suggestions. At 10:30 pm, I noticed the water continued to pool around the base of our unit and out valves and pipes were still frozen even though I had followed through on several of the suggestions Mike had offered. I was growing concerned because the air conditioning unit was no longer cooling my home. The temperature was over 90 degrees on Saturday and it was projected to be just as hot on Sunday. Again, I called Capital heating and Cooling and Mike offered to come out to my house early the next morning. We agreed that he’d come out early the next morning since I could turn on the fans throughout the house to try and keep the air circulating. Mike came out early Sunday May 12th as promised. He repaired a valve and replaced the refrigerant in the air conditioning unit. Everything started working properly and the house cooled down again.
I was very grateful that Mike was so willing to come out to fix our air conditioning unit on Mother’s Day. I have two very young children, and I was 8 ½ months pregnant at the time. I didn’t think we could withstand the hot temperature in the house if we wanted until Monday and appreciated Mike’s responsiveness.
I would highly recommend Capital Heating and Cooling to anyone and wouldn’t hesitate to pass this story on to others looking for a recommendation.
Sincerely,
D. Baker
Birmingham 35216
I called your office on Monday to thank you again for coming out and tending to my air conditioner problems this past Saturday afternoon. Unfortunately you were out of the office and I could only convey my gratitude through one of your co-workers. I really appreciate the way you and Capital Heating & Cooling have taken care of me in recent weeks. It is no wonder that all of my neighbors at Brookwood Green Condos recommended you so highly.
Having the system go out so soon after installation of the new coil & furnace system was very frustrating, but you very quickly addressed the problem and resolved it. Capital has been there when they told me they would, did what they said they would do and I very much appreciate your personal honesty and customer service commitment. The positive manner in which your company has represented itself will certainly keep me coming back for future needs and I can highly recommend Capital to others without hesitation. It has been my sad experience with most contractors and service tech’s in recent times that they are not dependable, trustworthy and committed to providing adequate customer satisfaction. The experience of doing business with you and Capital has been such a satisfying experience I felt that it deserved to be noted accordingly. My sincere appreciation for a job well done!
Very truly yours,
E. Dover
Birmingham 35243